FAQ: Frequently Asked Questions


How much do you charge for a house call, and what does this include?

For a fee of $100 plus an additional $20 for each pet, you can experience the convenience of our house call consultation service. Make the most of your time and provide a sense of ease for your pet by allowing them to stay at home.


What's the benefit of a house-call veterinarian?

Keeping your pet safe and stress-free is essential when it comes to veterinary visits. With house-call vets, taking care of your furry pal has never been easier! Plus, no need to worry about nauseous car rides or any other unpleasant situations that may occur when traveling with a larger or more aggressive animal. Moreover, not having them visit the clinic means avoiding contact with contagious animals which could potentially worsen their state of health. This isn't just any corporate clinic; you'll be dealing with a vet who has over 10 years of experience, providing reliable assistance when you need it most. Check out this youtube


What does my dog need on an annual exam?

An annual exam for your dog should include a physical exam with weight measurement, heart and respiratory rate measurements, fecal testing for parasites, and potential vaccinations or treatments. Additionally, the vet should check teeth and gums for any signs of dental disease and take note of the general overall health of your pet. The vet might also do some blood tests to check organ function or suggest further diagnostics if any symptoms arise during the initial assessment. Depending on the age of your dog, other specific tests such as cancer screening could also be advised by your veterinarian. Overall, such an examination is a great way to keep track of potential health concerns early on before they become more serious issues in future visits.


Do you do home euthanasia, and how is it done?

Euthanasia is a compassionate way of ending an animal's pain. To begin the process, the vet will first sedate your dog to make sure they don't feel any discomfort during the procedure. Once that has been done, he/she will then inject a mix of lethal drugs directly into their bloodstream. Your presence throughout this time honors them and allows for their last memory to be with you in his home and family. After euthanasia has taken place, there are several options available such as Aquamation, communal or private cremation with ashes returned; pawprint castings, and burial services.


If I have more than one dog is the house call still $100?

Our house call fee is $120 for the first pet, with an additional $20 consultation fee for each extra pet.

What are the times that you make house calls?

Submit appointment request and we will send you available dates and times, we can also send you estimate of cost LINK


Do you have an online vet store to buy food and veterinary products for my pets?

Yes at  ONLINE PHARMACY


My pet needs surgery, can that be done at home? 

We offer spaying, neutering, mass removals and dental cleanings 


Can you do health certificates and travel certificates?

Yes


Do you provide medical care for injured or ill animals and are you equipped to handle urgent cases?

No. Unfortunately, our mobile clinic is booked for two weeks out and cannot handle emergency cases. Providing adequate care in an emergency situation requires more labor-intensive diagnostics such as blood work and radiology that we don't have with us on the go. Once stabilized, additional diagnostics must be done to set up a proper treatment plan which often necessitates hospitalization at a full-service clinic with plenty of staff available around the clock—hence why treating sick animals or emergencies is not something we can do.


What's the best way to contact you?

Email me at info@thehealmobile.biz or text me at 904-345-0062


My dog doesn't go outside, does he need heartworm prevention?

YES!


 Why is my dog itching and scratching all the time?

Is your pup scratching like a ‘80s DJ on overdrive? The usual suspects behind the itching are the "Three Fs": Food, Fleas, and Florida. 

So, how do you uncover the cause of all that discomfort? It’s all about process of elimination:

1. Food: A hypoallergenic diet trial, such as Hill’s z/d, for three months can help determine if your dog’s meals are to blame. 
2. Fleas: It only takes one flea bite to send your pup into a full-body itch fest. Year-round flea and tick prevention is your best defense. 
3. Florida (environment): If food and fleas aren’t the issue, environmental factors take center stage. Seasonal allergies (Atopic dermatitis) often flare up, especially around mid-March. Think pollen and St. Augustine grass. 

Relief is within reach! The right combination of meds, nutrition, coat care, and parasite prevention can work wonders for your pup’s skin. Don’t let them suffer—let’s get to the root of the itch and restore their comfort.


What's the benefit of spaying my dog?

Spaying your pup before the six-month mark isn't just a health kick—it’s a total life upgrade. By doing so, you're effectively ghosting breast cancer, pyometra, and ovarian cancer before they even have a chance to show up. Plus, you’re doing a solid for the community; shelters in Florida are already at capacity, and we don’t need more uninvited guests at the party. Best of all? You can finally say goodbye to the "bi-annual crime scene" look on your white sofa and Persian rug. It’s a win for your dog, a win for your community, and a huge win for your upholstery.

For emergencies REach out to:

*   St. Augustine Regional Veterinary Emergency Center (SARVEC): 1100 S Ponce De Leon Blvd, Suite 1, St. Augustine, FL 32084. Phone: (904) 797-5770  Web: https://staugveter.com/
*   PURE 8117 Point Meadows Dr, Unit 107, Jacksonville, FL 32256. Phone: (904) 922-7873. Website: pureveter.com
*   ECOVETS  135 Cumberland Park Drive, St. Augustine, FL 32095. Phone: (904) 417-8589. Website: ecovetsfl.com

Do you provide low-cost vaccine clinics?

We’re here to help! Join us at one of our upcoming low-cost vaccine clinics, hosted by Cats Angels in Fernandina Beach, Florida:

  • Jan 31, 9:00 AM - 1:00 PM
  • April 25, 9:00 AM - 1:00 PM
  • July 25 9AM to 1PM 
  • Oct 24, 9:00 AM - 1:00 PM

Mark your calendar and take advantage of this affordable way to keep your pets healthy!


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